1.1 These General Terms and Conditions apply to all agreements for treatment (the “Agreement”) that you, as a client/patient (‘Client’), have entered into with De FysioVrienden (the “Practice”).

1.2 These General Terms and Conditions may only be deviated from if both parties have agreed to this in writing in the Agreement.

1.3 If any provision of these General Terms and Conditions is or proves to be inapplicable, the other provisions will remain in force and the Practice and the client will consult with each other in order to agree on a new provision (or provisions) to replace the inapplicable provision(s). In doing so, the purpose and intent of the inapplicable provision(s) will be taken into account as much as possible.

1.4 Before entering into the Agreement with the client, attention is drawn to the applicability of these General Terms and Conditions. The General Terms and Conditions are made available to the client. An agreement can only be concluded after the client has indicated that they agree to these General Terms and Conditions.

1.5 The Practice is entitled to amend and/or supplement these General Terms and Conditions. These amendments will be announced in advance by email, no later than one month before the intended effective date.

2.1 The Practice will enter into a treatment agreement with the client who has indicated that they want advice and/or assistance in the field of physiotherapy and manual therapy. The Agreement is concluded upon acceptance of the offer by the client. In the event of verbal acceptance, the Practice will confirm the Agreement in writing/electronically.

2.2 The client is always obliged to comply with the applicable house rules, as communicated from time to time in the Practice.

3.1 The Practice shall perform the services within the period and at the location specified in the Agreement.

3.2 Insofar as the services are provided on the premises of the Practice, the client is obliged to comply with the established house rules.

3.3 The person who provides physiotherapy and/or manual therapy on behalf of the Practice (the “Therapist”) acts in accordance with the professional regulations, model regulations, and/or protocols applicable to his/her practice.

3.4 Examinations and treatments of the client may be performed by an intern. The intern will always identify themselves.

3.5 The Therapist keeps a file on the client.

3.6 The data recorded by the Practice cannot be accessed by third parties without the client’s consent and will not be transferred to third parties without your consent, except in the following cases:

a. It is necessary for the proper continuation of the treatment prescribed for the client. Before the data is disclosed to another party, the client will be informed and given the opportunity to prohibit this. If the client uses the services of partners of the Practice, the privacy rules of that partner will apply at that time.b. The Practice is legally obliged to do so or if this is necessary to protect the rights of clients of the Practice or the rights of the Practice.

4.1 The Client is obliged to provide the Practitioner with information to the best of their knowledge and to cooperate for the purposes of the treatment.

4.2 The Client shall identify themselves at the request of the Therapist.

4.3 If the client is unable to attend an appointment with the Practice, he or she must cancel the appointment in good time, i.e. at least 24 hours in advance. Appointments that are not canceled or are canceled too late will be charged. If the client is absent from an appointment without having canceled, an absence note will be sent. This absence note cannot be claimed from the health insurer.

4.4 An appointment may be rescheduled or canceled if the previous treatment runs over by more than half of the time reserved for that appointment, unless the delay is due to the need to provide emergency care.

4.5 Clients must always follow the instructions of the Practice’s employees.

5.1 The responsibility for payment lies with the client at all times, regardless of his/her (health) insurance.

5.2 The Practitioner’s invoice for fees, costs, reimbursements, and deliveries must be paid immediately after treatment by debit card or cash. If payment is not made immediately after treatment, the client will be in default from the fifth day after the invoice date. The invoice date is the day of treatment.

5.3 As soon as the client is in default, the Practice is entitled to charge statutory interest on the principal sum owed or on the remainder thereof. At the end of each year, the amount on which this interest is calculated will be increased by the interest due for that year. Furthermore, the Practice will have the right to suspend further treatments until full payment has been made. Once default has occurred, the Practice is also entitled to demand payment in advance.

5.4 If the client is in default, the Practice is entitled to charge administrative costs of €25 per invoice. The Practice is also entitled to take collection measures or to engage third parties to do so. All costs involved in the collection of invoiced amounts (including extrajudicial collection costs) shall be borne by the client. The extrajudicial collection costs per invoice shall amount to at least 15% of the principal sum or the remainder thereof, plus statutory interest, with a minimum of €75 (all excluding sales tax where applicable).

6.1 The Practice has the right to terminate the Agreement if the client is declared bankrupt, applies for provisional suspension of payments, submits a request for statutory debt restructuring, or loses the power to dispose of its assets or parts thereof due to seizure, guardianship, or otherwise.

7.1 In order to execute the Agreement as carefully and completely as possible, the Practitioner keeps a medical file on the client. This file contains both administrative and medical data. This data and its processing are subject to the Personal Data Protection Act (WBP). The Practice and the Practitioner will act in accordance with the WBP in the performance of the Agreement and will, of course, treat this data with care.

7.2 In addition to the Practitioner, a limited number of other persons also have access to the data contained in the file. These include, for example, locums, other Practitioners from the Practice, interns, and/or administrative staff.
7.3 Only data relating to the treatment is stored in the medical file.

7.4 The Practice may use the client’s anonymized data for statistical or research purposes without prior consent. The use of data that can be traced back to a client always requires the client’s prior written consent.

7.5 Client data will not be disclosed to third parties, including close family members. Data will only be disclosed to third parties after the client has given their consent. Even after death, the data will not be disclosed to third parties.

7.6 After the client has been treated, the data will be archived for 10 years in such a way that only a limited group of people can access it.

8.1 The client may not terminate a fixed-term agreement prematurely, unless continuation would be unacceptable in the given circumstances according to standards of reasonableness and fairness.

8.2 An agreement entered into for an indefinite period may be terminated by the client with due observance of a notice period of one full calendar month.

9.1 If the client has any complaints about services provided by the Practice, he/she may submit a written complaint to the owner of the Practice.

9.2 Further handling of complaints via the KNGF complaints procedure.

10.1 These General Terms and Conditions, the Agreement, and the formation and interpretation thereof are governed exclusively by Dutch law. All disputes between the parties will be submitted to the competent court in the Netherlands.

11.1 The Practice is the sole contractor for the treatments and is only liable for demonstrable damage caused to the client during the performance of the Agreement and attributable to the negligence of the Practice or its staff. The client is obliged to report this damage to the Practice as soon as possible after discovery, on pain of forfeiture of his or her claims.

11.2 The liability of the Practice (and everyone working there) is limited to the amount that will be paid out by the Practice’s insurer in respect of any incident, or – in the absence of insurance cover – a total amount of EUR 5,000.

11.3 The client is liable for any damage caused by a shortcoming attributable to the client.